Returns
Our purchase and returns policy aims to ensure a transparent, responsible, and satisfactory experience for all our users.
By making a reservation through our platform, the customer accepts the general terms and conditions, which should be read carefully before confirming any payment. We understand that unforeseen circumstances may arise, so we offer the possibility of requesting changes or cancellations under certain conditions.
To do this, it is essential to communicate your intention well in advance and through the established channels, thus allowing for efficient processing of your request. Full or partial refunds will be subject to evaluation based on factors such as the time remaining until the start of the rental period, the reason for cancellation, and the condition of the vehicle in the case of early returns.
We reserve the right to apply administrative charges or penalties where applicable, always following reasonable and predefined criteria. In exceptional situations, we are committed to reviewing each case individually, prioritizing a fair solution for both the client and our company.
For any questions related to this process, we recommend contacting our customer service team before completing a purchase.